POSTAGE & DELIVERY
If you select to have your items home delivered, all items will be sent through Australia Post and all costs for delivery are to be paid by you at the time your order is being processed. Once you have submitted an order and subject to product availability, we endeavour to dispatch the product from our warehouse within forty-eight (48) hours. Please allow up to seven (7) days Australian domestic orders, once the goods have been dispatched from our warehouse.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
K-12 School Brands will not accept liability for any loss or damage arising from items lost, stolen or damaged (not arising from a manufacturing default) after the goods have been delivered to your designated location.
RETURN OF GOODS
K-12 School Brands are not required to provide a refund or replacement if you change your mind. However, you are entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality.
A faulty goods claim cannot be made if:
- The Goods have been subjected to fair, wear and tear;
- Unauthorised modifications or repair of the Goods;
- The Goods are damaged as a result of failing to comply with the manufacturer’s care and storage instructions, including but not limited to insect damage.
- The Goods are second hand, in that you are not the original purchaser of the Goods.
K-12 School Brands will happily exchange an item if it is returned in the original condition and packaging with proof of purchase.
The content of the pages of this website is for your general information and use only. We reserve the right to amend or update our website without providing notice to you.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
What information do we collect?
We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. Your credit card details are not held on record.
Our website is hosted on a SAS 70 Type II certified server. The data centre employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls. This website is automatically PCI compliant, and our entire network is independently audited against stringent PCI security standards every three months. We’re proud to be featured on both Visa and Mastercard’s lists of PCI-compliant providers.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1. To personalize your experience
(your information helps us to better respond to your individual needs)
2. To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
3. To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
4. To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
5. To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.