K-12 Uniform Shop does not refund due to change of mind however we can exchange items which have not been used and have all tags left on should the garment not be suitable or ill fitting. Items that have been custom made eg: made to order with logos are classified as custom made cannot be cancelled once ordered due to the custom and made to order process involved. Any item that is deemed to be faulty will be refunded inline with Australian Consumer Law.
If something isn’t quite right with your online order and your goods are in their original packaging and with the tags attached, K-12 Uniform Store is happy to exchange your item/s.
Please complete an Exchange Form and return it to:
Via email: firstname.lastname@example.org
Via post: K-12 Uniform Store
PO BOX 7783
Baulkham Hills BC NSW 2153
Upon receipt of your completed form K-12 Uniform Store will locate the items for exchange. Please allow one week for your exchange to be organised.
We’ll email you when your exchange is ready for collection from the school admin office. Please take your completed Exchange Form and the items you’re returning to school.
NO EXCHANGE FORM, NO EXCHANGE.