K-12 Uniform Shop does not refund due to change of mind however we can exchange items which have not been used and have all tags left on should the garment not be suitable or ill fitting. Items that have been custom made eg: made to order with logos are classified as custom made cannot be cancelled once ordered due to the custom and made to order process involved. Any item that is deemed to be faulty will be refunded inline with Australian Consumer Law.

If something isn’t quite right with your order and your goods are in their original packaging and with the tags attached, K-12 Uniform Store is happy to exchange your item/s.

Please complete an Exchange Form and email it to

Please take your completed Exchange Form and the goods to the school office. Clearly mark that the package is for uniform exchange. Upon receipt of the goods K-12 Uniform Store will notify you by email that we have delivered the replacement items to your child’s classroom.